World Quality Day
Today is World Quality Day. World Quality Day was introduced in 1990 by the United Nations to increase worldwide awareness ofthe important contribution that quality makes towards a nation's and organization’s growth and prosperity.
In a global economy where success depends on quality, innovation and sustainability, World Quality Day is your chance to reinforce these as the foundations of your organization and focus on the importance of quality.
I know your thinking how relevant is quality management in the communications world we now find ourselves in where every business interaction and engagement can be identified, analysed and acted on, where business can be generated, improvements made or customer concerns identified and acted on. Well all that is true, we are in the midst of a big data revolution but what if your organisation is not fit for purpose to act on these interactions and data? What if your business reacts but not effectively? Well quality management can benefit your organisation by
· Reduce waste:
· Improving customer satisfaction
· Reducing costs
· Supporting improvement and innovation
· Helping to identify and manage risk
· Ensuring corporate care and responsibility
· Competitive Advantage Get the edge over your competitors to get new customers
evels of customer satisfaction and loyalty
· 77% boosted their operational performance
· 74% acquired new customeproduced by your business to help youincrease your profit
· Improve your brand reputation and show your customers your loyalty to them
· Boost staff morale to motivate your team to want to always perform at their best
· Improve your business processes to make your job that much easier
The most effective way to do this is through ISO 9001.
Don’t just take my word for it, a recent survey of ISO 9001 certified customers showed:
· 75% improved their lrs and retained existing clients
· 44% achieved cost savings
Source: BSI research
So where do you start!
First of all you need to develop a quality management system (QMS) which is fully documented. Once you have this you can apply to an accredited assessment company (such as BSI) for certification. This involves a review and assessment:
During the review an assessor will conduct a desktop review of you management system against ISO9001. The assessor will identify any omissions or weaknesses that need resolving before formal assessment. These areas must be addressed before formal assessment.
The assessment is a full on-site assessment of the management system which focuses on the effective implementation of the policy,documentation and processes and will involve discussions with all levels of staff within your organization.
After a successful assessment you’ll get a certificate which is valid for three years. You will also get regular visits from your assessor during this time to help you keep improving and to ensure compliance.
D&S Consultants help
I take companies through the process to ISO 9001 accreditation, from initial evaluation to documentation to final accreditation. I will work with your team to put together a fully documented quality management system (QMS), ready for assessment.
If you would like to discuss how I can help you or have an informal chat, pleasecall 07768 511108 or e-mail firstname.lastname@example.org
D&S Consultants will work with you to ensuresuccessful ISO 9001 accreditation. This will include:
And because its world quality day I’ll give you a 10% discount of our standard rates!
If you want to discuss ISO 9001 and how I can help call 07768 511108 or e-mail email@example.com
If you are not sure give me a call and I can talk you through ISO 9001 with no obligation on your part. Just call 07768 511108 or e-mail firstname.lastname@example.org